IntakeAI

Client intake that answers at 2 a.m. — turning missed calls into signed retainers, with the numbers to show for it.

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CH. 01 — BRIEF

The three-minute window

Injured people sign with the firm that answers, not the best one. The 2 a.m. arithmetic: by the third unanswered call the caller has a lawyer, and it isn't you. The product exists inside that window.

CH. 02 — FLIGHT

An intake coordinator that never sleeps

Not a chatbot promising a callback — a triage system that gathers facts while they're fresh, declines non-cases honestly, and hands the morning lawyer a file instead of a phone number. Built on Claude and Twilio; the intake coordinator keeps her job and loses her night shift.

CH. 03 — DEBRIEF

Missed calls → signed retainers

In service with live firms. The chapter that matters most is a table: after-hours calls answered, qualified leads surfaced, retainers that began as a 2 a.m. call — filled in from live service data as it accrues, never projected.